Shipping policy


Shipping Policy

Where We Ship

We currently ship to:

  • United States (all 50 states + D.C.)
  • PO Boxes / APO/FPO: These orders may ship via USPS instead of UPS. Delivery times may vary, and flat-rate pricing may not apply.
  • International: We do not offer international shipping.

Processing & Production Times

Most items at RT Customized Creations are custom or made-to-order.

  • All standard items: Ship within 5–7 business days.
  • Large items or very large orders: Processing times may vary depending on order size and materials.
    • Large items have processing windows listed directly in each product listing.
    • For large or bulk orders, a more accurate timeframe will be provided at the time of order.
  • Digital downloads: Delivered instantly by email.

Because production begins quickly, cancellations cannot be accepted once work has started.

Shipping Rates & Methods

Items are categorized into Small, Medium, and Large/Heavy shipping groups based on size, weight, and packaging needs. Shipping is calculated using the appropriate category at checkout.

Small Items

  • Flat rate: $4.95

Medium Items

  • Flat rate: $6.95

Large / Heavy Items

(includes items such as banners, backdrops, and other oversized or heavy products)

  • Flat rate: $15.95

Large/heavy items may also ship separately from the rest of your order.

Transit Times

  • UPS Ground and USPS are used depending on the order and destination.
  • Typical transit time is 2–5 business days, but delivery may vary due to carrier delays, weather, or holidays.
  • We are not responsible for delays after the package has been transferred to the carrier.

Order Tracking

  • A tracking number will be emailed once your order ships.
  • Tracking updates may take 24–48 hours after the label is created.
  • Orders with multiple items may ship in separate packages depending on size and category.

Address Accuracy

Please verify your shipping address at checkout.

If you need to make a correction, email rtcustomizedcreations@gmail.com immediately with your order number and the updated information.

If an order has already shipped, rerouting or forwarding fees are the customer’s responsibility.

Route Package Protection (Optional)

Route Package Protection is available at checkout for affordable coverage of loss, theft, or damage.

  • If purchased, claims must be filed at claims.route.com.
  • If Route is declined, only standard carrier insurance applies.

Late, Lost, or Stolen Packages

Once a package is marked Delivered by the carrier, we cannot refund or replace it unless Route Package Protection was purchased.

If your package has not arrived:

  1. Check with neighbors or your local carrier office.
  2. Contact the carrier with your tracking number.
  3. Email us within 3 days of the last tracking update: rtcustomizedcreations@gmail.com.

We will help guide you through the carrier investigation or claim process.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

Contact us within 3 days with your order number and photos if:

  • An item arrives damaged
  • You received the wrong item
  • There is a production error

If the issue is our mistake, we will correct it at no cost.

If incorrect information was provided by the customer, return or replacement costs are the customer’s responsibility.

Unauthorized Returns

Please contact us before returning anything. Unauthorized returns will not be accepted or refunded.

Holiday & Peak Season Notice

Shipping and processing times may be longer during holidays and peak seasons. Please order early when possible.

Questions?

We’re happy to help!

📧 rtcustomizedcreations@gmail.com