RT Customized Creations — Returns, Refunds & Cancellations

Last updated: 10/21/2025

We want you to love what you purchase from RT Customized Creations. Because we sell a mix of instant-download digital items and physical products (including custom/personalized items), different rules apply to each category. Please read carefully and contact us with any questions.

How to reach us:
Email: rtcustomizedcreations@gmail.com

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1) Digital Items (Instant Downloads)

• All sales are final. Due to the nature of digital files, we do not offer refunds, exchanges, or cancellations on digital purchases once delivered.

• If you notice a typo/misprint or technical issue with a digital file, email us within 7 days of purchase at rtcustomizedcreations@gmail.com and we’ll provide a corrected file.

  • Please include your order number and a screenshot/example of the issue.

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2) Custom/Personalized Physical Items

• No refunds or corrections are available if the error was provided by the customer (for example, if a name was entered incorrectly) once the order has been made. Please double-check all personalization details before submitting.

• If we make an error (you provided correct details and the finished item doesn’t match):

  • We will exchange the item for the correct version.

  • We will cover return shipping for the incorrect item and shipping of the replacement.

• If the error was on the customer’s side:

  • We offer a low-friction remake option at a small remake fee. Remake fee will cover materials plus all additional shipping costs (back to us and for the new item).

  • We’ll confirm costs before proceeding so you can decide whether to move forward.

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3) Non-Custom, Physical (Ready-Made) Items

• We accept returns for a refund within 30 days of delivery on non-custom, physical items.

• You must contact us first at rtcustomizedcreations@gmail.com to request authorization and instructions.

• Items sent back without prior approval will not be accepted or refunded.

• Condition requirements: Item must be unused, in the same condition you received it, and in original packaging (including tags, inserts, and accessories).

• Return shipping: Customer is responsible for return shipping costs. We recommend a trackable service.

• Once your return is received and inspected, we’ll notify you of approval status. If approved, your refund will be issued to your original payment method (see “Refund Timing” below).

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4) Unauthorized Returns (Forced Returns)

We do not accept unauthorized or forced returns. Any item sent back to us without prior written approval through rtcustomizedcreations@gmail.com will be refused and/or returned to sender at the customer’s expense. Refunds will not be issued for items returned without authorization.

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5) Damages & Order Issues

Please inspect your order upon delivery and contact us right away if an item is defective, damaged, or incorrect so we can evaluate and make it right. Photos may be requested for assessment.

5a) Route Package Protection & Shipping Claims

RT Customized Creations LLC partners with Route to offer optional package protection and tracking at checkout.

• When Route Package Protection is purchased:

  • Route covers your order for loss, theft, or damage in transit according to their terms.

  • To file a claim, visit claims.route.com or use the link provided in your Route confirmation email.

  • Route’s team reviews and resolves claims directly, typically within a few business days.

  • We’re happy to assist if you need help starting your claim, but all decisions regarding coverage are handled by Route.

• If Route Package Protection is declined:

  • RT Customized Creations LLC is not responsible for packages lost, stolen, or damaged after they are handed to the shipping carrier.

  • Standard carrier insurance (usually up to $100) may apply. We can assist you with starting a carrier investigation or claim if needed.

Important: Route coverage applies only if purchased at checkout. Opting out means shipment issues are handled solely through the carrier’s insurance.

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6) Cancellations

• Digital items: Not cancellable after purchase (delivery is instant).

• Custom items: No cancellations once production has started. Production typically begins right away after your order is placed.

  • If you need to cancel, contact us immediately, if production hasn’t started, we’ll do our best to accommodate.

• Non-custom physical items: If the order hasn’t shipped yet, we’ll try to cancel upon request. If it has shipped, please use the return process above.

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7) Exceptions & Non-Returnable Items

• Non-returnable: Digital items, custom/personalized items (except when our error), gift cards, and final-sale or clearance items (if labeled as such).

• We do not accept returns of hazardous materials or items restricted by carrier policy.

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8) Exchanges (Non-Custom Items)

If you’d like a different size or style of a non-custom item, the fastest way is to return the original (per section 3) and place a new order once the return is accepted.

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9) EU/UK Customers — 14-Day Cooling-Off (Where Applicable)

If your order ships to the European Union or United Kingdom, you may have the right to cancel or return your order within 14 days of delivery for eligible goods. Items must be unused, with tags, and in original packaging.
Exceptions: This right does not apply to custom/personalized goods once production has begun, and does not apply to digital content once downloading or access has started (with your consent).

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10) Refund Timing

• After we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days.

• Your bank or card issuer may take additional time to post the credit.

• If more than 15 business days have passed since your refund approval and you don’t see it, please contact us at rtcustomizedcreations@gmail.com.

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11) How to Start a Return (Non-Custom Items Only)

1. Email rtcustomizedcreations@gmail.com with your order number and reason for return.

2. If your return is accepted, we’ll reply with return instructions and provide the correct return address at that time.

3. Items returned without authorization will not be accepted or refunded.

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